GoContact Portugal grows 30 p.c and is recruiting

Go Contact, a Contact Middle as a Service (CCaaS) options firm based mostly in Aveiro, introduced that its recurring billing elevated by 30% in 2022 in comparison with the earlier yr, totaling 8.7 million euros.

The Portuguese market was decisive for this development, having seen robust home demand from massive main corporations in sectors akin to finance, well being, distribution, retail or power.

In worldwide markets, GoContact is current in Spain, Morocco, Angola, some international locations in Latin America, akin to Colombia, Peru and Mexico and, extra lately, within the USA, on account of the connection to a brand new shareholder of the corporate, Broadvoice, which acquired the corporate in 2021.

Globally, the corporate serves multinationals akin to Adecco, Atento, Intelcia, Konecta, Manpower, Randstad, Transcom, Webhelp, amongst others. .

“We proceed to spend money on the nationwide market, through which we’ll double the funding in 2022-2023. We’re satisfied that the worldwide markets would be the subsequent impulse for GoContact and that quickly we could have exports representing half of the turnover” says Rui Marques, CEO and founding father of GoContact.

Recruitment will proceed

To reply to this anticipated development, the know-how firm needs to recruit greater than 40 professionals within the first half of this yr. The overwhelming majority of those workers might be used to bolster the Analysis and Growth (R&D) space, but in addition the business areas inside and out of doors Portugal.

“Since 2021, now we have recruited a median of 40 individuals per yr and 2023 might be no exception. With out expertise we will be unable to comply with our world development plan”, considers Rui Marques.

And the particular person in cost provides: “We’re on the lookout for proactive professionals, passionate concerning the initiatives they embrace, with a excessive capability for self-motivation and workforce collaboration, individuals oriented to targets, resilient, with the flexibility to work in a dynamic and multicultural surroundings”.

areas to bolster

For this yr, GoContact Portugal intends to bolster the areas of growth, operations assist, advertising and gross sales. With this goal, the corporate seeks to fill positions akin to:

• Software program Engineering (IOS Engineer, Frontend Engineer, QA Guide Tester),
• Advertising and marketing (search engine optimization)
• Junior Communication Designer
• Worldwide Area Advertising and marketing Director
• ServiceDelivery
• Technical Help (Tier 1)
• Comercial – Enterprise Develope
• Inside Gross sales
• Pre-Gross sales – Pre-Gross sales Consultants

Based by Portuguese individuals 10 years in the past, GoContact is an organization specialised in omnichannel Contact Middle options, mixed with Synthetic Intelligence options utilized to voice automation, Pure language IVR and chat.

The corporate developed its contact heart platform natively in cloud with the goal of lowering the technological complexity of managing contact facilitieseliminating boundaries between individuals and know-how.